Privacy Policy

1Introduction and Scope

Bright Wire Works ("we," "our," or "the Company") is a licensed electrical contracting service registered and operating in Bengaluru, Karnataka, India. We are committed to protecting the personal data of our customers, prospective clients, and all individuals who interact with our services.

This Privacy Policy governs the collection, use, storage, and protection of personal information obtained through:

• Direct communication (phone, email, in-person consultations)
• Meta-integrated platforms including Facebook Pages and WhatsApp Business API
• Our website and associated digital interfaces
• BESCOM-related service facilitation and electrical contracting engagements

This Policy is compliant with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, as amended. Where applicable, it also aligns with Meta's Platform Terms and Developer Policies.

2Information We Collect

We collect only the minimum personal data necessary to deliver our services.

2.1 Contact and Identity Information

• Full name
• Mobile phone number and/or WhatsApp number
• Email address

2.2 Service-Related Information

• Residential or commercial service address
• Electrical load requirements and meter details
• Installation specifications
• BESCOM application reference numbers or utility account details

2.3 Communication Data

• Messages exchanged via WhatsApp Business API or Facebook Messenger
• Service request details, complaints, and feedback submitted through digital channels

2.4 Technical Data

• Basic device or browser information required to facilitate secure API connections
• Metadata associated with Meta platform interactions, subject to Meta's own data practices

We do not collect sensitive personal data such as financial account numbers, Aadhaar numbers, biometric data, or health-related information unless expressly required by law or consented to in writing.

3Legal Basis and Purpose of Processing

We process personal data on the following lawful grounds:

• Consent — where you have expressly provided consent by initiating contact via WhatsApp, Facebook, email, or phone
• Contractual Necessity — to fulfill electrical contracting and installation agreements
• Legitimate Interests — to manage customer support and improve service quality
• Legal Obligation — where required to comply with applicable laws or government directives in India

Your personal data is used exclusively to:

• Schedule and coordinate site visits and electrical installations
• Process and track BESCOM service applications
• Provide customer support via WhatsApp and Facebook
• Send service updates and appointment reminders
• Maintain records required for statutory compliance

4Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Limited data sharing may occur only in the following circumstances:

• Meta Platforms (Facebook/WhatsApp) — interaction data is governed by Meta's own Privacy Policy
• Government and regulatory authorities such as BESCOM or KERC, as required by law or court order
• Service delivery partners such as sub-contractors or field technicians solely for completing a contracted service, who are bound by confidentiality obligations

5Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy:

6Your Rights as a Data Principal

Under India's Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access — access your personal data held by us
• Right to Correction — correct inaccurate or incomplete data
• Right to Erasure — permanent deletion of your data
• Right to Withdraw Consent — at any time, without affecting the lawfulness of prior processing
• Right to Grievance Redressal — through our Grievance Officer or the Data Protection Board of India

To exercise any of these rights, send a written request to brightwireworks@gmail.com with the subject line "Data Rights Request – [Your Name]". We will acknowledge and respond within seven (7) business days.

7Data Deletion Procedure

To request permanent deletion of your personal data:

• Send an email to brightwireworks@gmail.com
• Use the subject line: "Data Deletion Request – [Your Name]"
• Include your full name, registered phone number, and the nature of data to be deleted

We will acknowledge your request within 2 business days and complete deletion within 7 business days of acknowledgment.

Certain data may be retained where required by law, contractual obligation, or ongoing dispute resolution.

8Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted communication channels via WhatsApp Business API
• Access controls limiting data access to authorized personnel only
• Secure email practices and password-protected record-keeping
• Regular review of data handling procedures

In the event of a data breach likely to affect your rights, we will notify you promptly in accordance with applicable law.

9Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we have designated the following Grievance Officer:

10Third-Party Services and Meta Platform

We use Meta's WhatsApp Business API and Facebook Platform solely to communicate with customers and manage service inquiries. Meta Platforms, Inc. independently processes data generated through interactions on Facebook and WhatsApp in accordance with Meta's Data Policy.

Bright Wire Works does not control Meta's data practices and is not responsible for Meta's independent data collection. You may review:

• Meta's Privacy Policy at facebook.com/policy
• WhatsApp's Privacy Policy at whatsapp.com/legal/privacy-policy

11Children's Privacy

Our services are directed at adults and businesses. We do not knowingly collect personal data from individuals under the age of 18. If we become aware of having inadvertently collected data from a minor without verifiable parental or guardian consent, we will promptly delete such information.

If you believe we have received data from a minor, please contact us at brightwireworks@gmail.com.

12Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or applicable law. When material changes are made, we will:

• Update the Effective Date at the top of this document
• Notify active customers via WhatsApp or email where feasible
• Post the revised Policy on our website

Continued use of our services following the posting of an updated Policy constitutes acceptance of the revised terms.

13Contact Information

For all inquiries, requests, or concerns regarding this Privacy Policy or your personal data, please contact: